Member Services Specialist - Banking Support & Solutions

KASKASKIA VALLEY COMMUNITY CREDIT U; Centralia (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

A community credit union is seeking a Member Service Representative (MSR) to assist members with their banking needs, including deposits and account inquiries. The role requires exceptional customer service skills and attention to detail while working in a fast-paced environment. Responsibilities include greeting customers, providing banking assistance, and ensuring adherence to cash handling policies. Ideal candidates should possess strong communication and interpersonal skills, with previous banking experience preferred.

Qualifications

• Previous experience in a banking setting desired.
• Strong communication and interpersonal skills required.
• Excellent attention to detail necessary.

Responsibilities

• Greet customers and ascertain their needs.
• Assist customers with banking needs.
• Follow cash handling procedures and policies.

Skills

Customer service skills

Attention to detail

Communication skills

Problem solving skills

Job description

A community credit union is seeking a Member Service Representative (MSR) to assist members with their banking needs, including deposits and account inquiries. The role requires exceptional customer service skills and attention to detail while working in a fast-paced environment. Responsibilities include greeting customers, providing banking assistance, and ensuring adherence to cash handling policies. Ideal candidates should possess strong communication and interpersonal skills, with previous banking experience preferred.