Member Services Specialist – Banking & Solutions

Navy Federal Credit Union; Wayne (PA); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

TalentQuest employee referral program

Job summary

Navy Federal Credit Union is seeking a part-time associate at our Wayne, PA location to help members with deposits, loans, and everyday banking needs. You will provide product information, open accounts, and resolve routine discrepancies while supporting team knowledge sharing.

The role emphasizes accuracy, compliance, and member service in a fast-paced environment with some flexibility in hours.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Analytical skills

Communication skills

Team player

Adaptability

Problem solving

Attention to detail

Decision making

Job description

Navy Federal Credit Union is seeking a part-time associate at our Wayne, PA location to help members with deposits, loans, and everyday banking needs. You will provide product information, open accounts, and resolve routine discrepancies while supporting team knowledge sharing.

The role emphasizes accuracy, compliance, and member service in a fast-paced environment with some flexibility in hours.