Member Services Specialist — Banking & Solutions

Navy Federal Credit Union; Fredericksburg (VA); Sur place; USD 37 000 - 52 000; Plein temps

Résumé du poste

Navy Federal Credit Union is recruiting for a member service-focused role in Fredericksburg, VA. The position involves counseling members on a full range of banking products, helping with deposits, loans, and other financial services, and resolving routine account issues.

The role supports collaboration within a team, adheres to regulations, and emphasizes building trust and ongoing member relationships. Availability includes Monday through Saturday based on business needs.

Qualifications

• Experience building relationships with members and colleagues in a service environment.
• Strong research, analytical, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Maintains composure in a high-production, evolving setting.
• Comfort navigating multiple systems and adopting new technologies.

Responsabilités

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with applicable federal and institutional regulations.

Connaissances

Relationship building

Analytical skills

Independent worker

Team player

Adaptability

Communication skills

Description du poste

Navy Federal Credit Union is recruiting for a member service-focused role in Fredericksburg, VA. The position involves counseling members on a full range of banking products, helping with deposits, loans, and other financial services, and resolving routine account issues.

The role supports collaboration within a team, adheres to regulations, and emphasizes building trust and ongoing member relationships. Availability includes Monday through Saturday based on business needs.