Member Services Specialist - Banking & Solutions

Navy Federal Credit Union; Waipahu (HI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

TalentQuest referral program

Job summary

Navy Federal Credit Union in Honolulu, HI is seeking team-oriented members services representatives to provide basic counseling on products, assist with opening and maintaining deposit accounts, loans, and other financial services, and resolve routine inquiries.

You will support cross-service opportunities, follow regulations, and collaborate with teammates as you grow in a role that emphasizes accuracy, customer focus, and secure handling of cash.

Qualifications

• Strong relationship-building abilities with members.
• Demonstrated analytical and problem-solving skills.
• Ability to work both independently and in a team.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship skills

Analytical skills

Teamwork

Calm under pressure

Multi-system proficiency

Decision making

Adaptability

Communication

Job description

Navy Federal Credit Union in Honolulu, HI is seeking team-oriented members services representatives to provide basic counseling on products, assist with opening and maintaining deposit accounts, loans, and other financial services, and resolve routine inquiries.

You will support cross-service opportunities, follow regulations, and collaborate with teammates as you grow in a role that emphasizes accuracy, customer focus, and secure handling of cash.