Member Services Advisor - Banking (Part-Time)

Navy Federal Credit Union; Glen Burnie (MD); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

TalentQuest referral program

Job summary

Navy Federal Credit Union in Glen Burnie, MD seeks a customer service oriented associate to support member banking needs, open accounts, process deposits and loans, and resolve routine inquiries. You will work with colleagues to cross-sell products, ensure compliance with regulations, and provide accurate information while delivering friendly, efficient service.

This part-time role offers flexible hours and opportunities for growth within a large financial institution.

Qualifications

• Ability to build relationships with members and colleagues
• Strong analytical and problem-solving skills
• Experience working independently and in a team
• Ability to stay composed in a high-production environment
• Comfort navigating multiple systems and new technologies
• Sound judgment and decision-making abilities
• Adaptability to change and new processes
• Excellent verbal and written communication with members

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with relevant federal and institutional regulations
• Support team members by sharing knowledge and best practices
• Ensure cash and negotiable instruments are handled securely
• Process routine transactions including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship-building

Analytical skills

Independent teamwork

Regulatory compliance

Multi-system navigation

Problem solving

Communication

Job description

Navy Federal Credit Union in Glen Burnie, MD seeks a customer service oriented associate to support member banking needs, open accounts, process deposits and loans, and resolve routine inquiries. You will work with colleagues to cross-sell products, ensure compliance with regulations, and provide accurate information while delivering friendly, efficient service.

This part-time role offers flexible hours and opportunities for growth within a large financial institution.