Member Experience Specialist

Navy Federal Credit Union; Corona (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Navy Federal Credit Union is seeking a member-focused banking associate to support a wide range of financial products and services. The role involves assisting members with deposits, loans, and everyday transactions while maintaining accuracy and compliance.

You will work in a collaborative team environment and develop confidence in platform banking functions under supervision, with opportunities to grow independence and product knowledge across channels.

Qualifications

• Experience building effective relationships with members and colleagues.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and in a team environment.
• Demonstrated adaptability in a dynamic, high-production environment.
• Excellent verbal and written communication to engage with members.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent work

Adaptability

Communication

Change management

Team collaboration

Problem-solving

Job description

Navy Federal Credit Union is seeking a member-focused banking associate to support a wide range of financial products and services. The role involves assisting members with deposits, loans, and everyday transactions while maintaining accuracy and compliance.

You will work in a collaborative team environment and develop confidence in platform banking functions under supervision, with opportunities to grow independence and product knowledge across channels.