Member Services Specialist

Navy Federal Credit Union; Gospel Ridge (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Navy Federal Credit Union in Missouri seeks a member service professional to provide guidance on deposit accounts, loans, and other financial products. Under supervision, you’ll perform banking tasks and build confidence toward independent work.

You will help members open and maintain accounts, process routine transactions, resolve basic account issues, and support team knowledge sharing as you grow with the organization.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Ability to navigate multiple systems and adapt to evolving technologies.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant regulations related to financial products and services.
• Support team members by sharing knowledge as experience grows.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.

Skills

Relationship building

Analytical skills

Independent worker

Adaptable to change

Communication skills

Job description

Navy Federal Credit Union in Missouri seeks a member service professional to provide guidance on deposit accounts, loans, and other financial products. Under supervision, you’ll perform banking tasks and build confidence toward independent work.

You will help members open and maintain accounts, process routine transactions, resolve basic account issues, and support team knowledge sharing as you grow with the organization.