Financial Services Associate - Member Support

Navy Federal Credit Union; Meridian (MS); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Navy Federal Credit Union is seeking a branch-based teammate to assist members with deposit accounts, loans, and other financial products. You will provide product guidance, resolve routine issues, and contribute to strong member relationships at our Meridian location.

The role emphasizes accuracy, teamwork, and the ability to adapt to evolving banking systems while delivering exceptional service in a fast-paced environment.

Qualifikationen

• Experience building relationships and delivering service to members.
• Strong research, analytical and problem-solving abilities.
• Ability to work independently and in a team.
• Maintain composure in high-production, changing environment.
• Navigate multiple banking systems efficiently and adapt to new tech.
• Use sound judgment to make informed decisions.
• Support change initiatives in a dynamic workplace.
• Clear verbal and written communication with members and colleagues.

Aufgaben

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships.
• Understand and comply with relevant federal and institutional regulations.

Kenntnisse

Relationship-building

Analytical thinking

Team player

Adaptability

Systems navigation

Judgment

Communication

Jobbeschreibung

Navy Federal Credit Union is seeking a branch-based teammate to assist members with deposit accounts, loans, and other financial products. You will provide product guidance, resolve routine issues, and contribute to strong member relationships at our Meridian location.

The role emphasizes accuracy, teamwork, and the ability to adapt to evolving banking systems while delivering exceptional service in a fast-paced environment.