Member Service Specialist: Banking & Solutions

Navy Federal Credit Union; New London (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Navy Federal Credit Union seeks a member service associate to advise and assist members with accounts, deposits and loan products at the Groton area location. You will help members open and maintain accounts and process routine transactions with accuracy.

The role emphasizes compliance, customer service and teamwork in a dynamic banking environment, supporting career growth within the credit union and offering a stable benefits package.

Qualifications

• Ability to build effective relationships with members and colleagues.
• Strong research, analytical and problem-solving skills.
• Experience working both independently and in a team environment.
• Ability to stay composed in a dynamic, high-production setting.

Responsibilities

• Provide basic counseling on Navy Federal products and services to meet member needs.
• Assist members with opening and maintaining deposits, loans, and other products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships through education.

Skills

Relationship building

Research and problem solving

Independent and team work

Adapt to change

Verbal and written communication

Education

Bachelor's degree in finance/business

Tools

Banking software

Job description

Navy Federal Credit Union seeks a member service associate to advise and assist members with accounts, deposits and loan products at the Groton area location. You will help members open and maintain accounts and process routine transactions with accuracy.

The role emphasizes compliance, customer service and teamwork in a dynamic banking environment, supporting career growth within the credit union and offering a stable benefits package.