Member Services Advisor – Banking & Growth

Navy Federal Credit Union; Mililani Town (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

Navy Federal Credit Union in Mililani, Hawaii seeks a member services associate to provide basic counseling on available deposit and lending products and to assist members with opening and maintaining accounts. You will help identify opportunities to cross-sell services while delivering friendly, accurate guidance.

In this role you will research and resolve routine account discrepancies, process transactions securely, and support teammates as experience grows.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Sound judgment in decision making.
• Ability to embrace change in a dynamic and continuously evolving environment.
• Strong verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical thinking

Independent and teamwork

Adaptability

Effective communication

Job description

Navy Federal Credit Union in Mililani, Hawaii seeks a member services associate to provide basic counseling on available deposit and lending products and to assist members with opening and maintaining accounts. You will help identify opportunities to cross-sell services while delivering friendly, accurate guidance.

In this role you will research and resolve routine account discrepancies, process transactions securely, and support teammates as experience grows.