Member Experience Specialist – Banking

Navy Federal Credit Union; Kailua (HI); On-site; USD 52,000 - 70,000; Part time

Job summary

Navy Federal Credit Union in Kailua, HI seeks a part-time Banking Associate to provide members with the full range of banking products and services, including checking, savings, CDs, and lending options. You will perform moderately complex platform banking tasks under supervision while building confidence and independence.

Responsibilities include counseling members on products, opening and maintaining accounts, processing routine transactions, and ensuring compliance with regulations.

Qualifications

• Experience building relationships with members and colleagues.
• Good research and problem-solving skills.
• Ability to work independently and in a team.
• Maintaining composure in a high-production, changing environment.
• Comfort with navigating multiple banking systems.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Cross-sell products to enhance member relationships through education.
• Ensure compliance with applicable laws and Navy Federal policies.

Skills

Relationship building

Research & problem-solving

Independent worker

Composure under pressure

Systems navigation

Decision making

Adaptability to change

Verbal and written communication

Job description

Navy Federal Credit Union in Kailua, HI seeks a part-time Banking Associate to provide members with the full range of banking products and services, including checking, savings, CDs, and lending options. You will perform moderately complex platform banking tasks under supervision while building confidence and independence.

Responsibilities include counseling members on products, opening and maintaining accounts, processing routine transactions, and ensuring compliance with regulations.