Member Services Specialist - Banking & Accounts

Crane Credit Union; Linton (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Crane Credit Union is seeking a member services representative to assist with daily banking needs, including opening accounts, answering questions about products and services, and resolving routine issues. You will process deposits, withdrawals, transfers, and card requests, while maintaining accurate records across multiple systems.

The role involves balancing cash, posting transactions, and ensuring member information is up to date.

Qualifications

• Experience handling member transactions and responding to questions with courtesy.
• Strong communication and problem-solving skills to resolve routine banking issues.
• Familiarity with BSA/AML basics and awareness of compliance concepts.

Responsibilities

• Assist members with opening accounts and answering questions about products and services.
• Process member transactions including deposits, withdrawals, transfers, and card requests.
• Balance cash drawer and post transactions across multiple accounts and systems.
• Direct complex problems to appropriate staff and maintain accurate member records.

Skills

Customer service

Cash handling

Communication

Problem solving

Tools

Core banking system

ATM processing

Debit/Credit card processing

Job description

Crane Credit Union is seeking a member services representative to assist with daily banking needs, including opening accounts, answering questions about products and services, and resolving routine issues. You will process deposits, withdrawals, transfers, and card requests, while maintaining accurate records across multiple systems.

The role involves balancing cash, posting transactions, and ensuring member information is up to date.