Member Experience Specialist

Crane Credit Union; Bloomington (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Crane Credit Union in Bloomington, IN seeks a service-oriented teammate to assist members with credit union needs, complete transactions, explain products and services, and direct members to the appropriate staff or department.

Responsibilities include processing deposits, withdrawals, transfers, card requests, loan payments, and maintaining cash drawer accuracy while adhering to BSA/AML training requirements.

Qualifications

• Experience handling member transactions in a credit union or bank.
• Ability to open/close accounts and maintain records.
• Knowledge of basic account services and card ordering.
• Familiarity with BSA/AML training requirements.

Responsibilities

• Assist members with accounts, answer questions, and resolve problems within authority.
• Process member transactions: deposits, withdrawals, transfers, card requests, loan payments.
• Welcome members and direct them to appropriate staff for additional information.
• Post and maintain transactions using banking systems (IRA, ATM, online banking, bill-pay).
• Balance cash drawer and daily transactions.
• Open/close and maintain various accounts (business, IRA, trust, POA, CDs, club accounts).
• Process disputes and fraud claims, ACH originations/terminations, stop payments, and EFT records.
• Handle basic account functions: checks, ATM/debit cards, and updating member contact information.
• Process mail/night deposits under dual control.
• Annual BSA/AML training.

Skills

Member service

Cash handling

Account opening

Transaction processing

Dispute resolution

BSA/AML knowledge

Tools

Online banking

Bill pay systems

ATM systems

Mobile banking

Job description

Crane Credit Union in Bloomington, IN seeks a service-oriented teammate to assist members with credit union needs, complete transactions, explain products and services, and direct members to the appropriate staff or department.

Responsibilities include processing deposits, withdrawals, transfers, card requests, loan payments, and maintaining cash drawer accuracy while adhering to BSA/AML training requirements.