Member Service Specialist — Help Members Thrive

Crane Credit Union; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Crane Credit Union in Bloomington, Indiana is seeking a friendly Member Service Representative to help members with transactions, explain products, and guide them to the right teams. You will be the first contact for new accounts and ongoing service needs, delivering accurate information with a courteous, problem-solving approach.

Ideal candidates possess strong communication skills, enjoy teamwork, and can adapt to multiple banking tasks in a fast-paced environment.

Qualifications

• Assist members with transactions and account needs.
• Explain products and services and cross-sell where appropriate.
• Setup new accounts and respond to problems.
• Direct members to appropriate department.

Responsibilities

• Assist members with routine banking transactions.
• Explain banking products and services to members.
• Set up new accounts and resolve member issues.
• Refer complex inquiries to the appropriate department.

Skills

Customer service

Communication

Job description

Crane Credit Union in Bloomington, Indiana is seeking a friendly Member Service Representative to help members with transactions, explain products, and guide them to the right teams. You will be the first contact for new accounts and ongoing service needs, delivering accurate information with a courteous, problem-solving approach.

Ideal candidates possess strong communication skills, enjoy teamwork, and can adapt to multiple banking tasks in a fast-paced environment.