Member Services & Lending Specialist

State Employees' Credit Union; Clayton, Northern (NC, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

State Employees' Credit Union seeks a Member Services Officer to handle member accounts, open all account types, and assist in consumer lending. You will maintain knowledge of products, process wires, and provide quality referrals.

The role requires strong communication, teamwork, and a proactive service mindset. Essential duties include handling deposits and withdrawals, answering questions across channels, and supporting in-person and digital member interactions.

Qualifications

• Must have a high school diploma or GED.
• Preferred Bachelor’s degree or related certification.
• Ability to meet people and build member confidence and trust.
• Excellent verbal and written communication skills.

Responsibilities

• Process member transactions and service requests across channels.
• Maintain knowledge of SECU products and services to provide referrals.
• Open and maintain accounts; process tax-advantaged accounts and wires.
• Assist in consumer lending and perform related service duties.
• Organize community events as requested by management.

Skills

People skills

Communication skills

Teamwork

Independent work

Problem solving

Active listening

Education

Bachelor’s degree or higher

Certification - CCUE or NC-CTP

Associate degree (AA/AS)

High school diploma or GED

Job description

State Employees' Credit Union seeks a Member Services Officer to handle member accounts, open all account types, and assist in consumer lending. You will maintain knowledge of products, process wires, and provide quality referrals.

The role requires strong communication, teamwork, and a proactive service mindset. Essential duties include handling deposits and withdrawals, answering questions across channels, and supporting in-person and digital member interactions.