Member Services Specialist

TTCU Federal Credit Union; Tulsa (OK); On-site; USD 31,000 - 42,000; Full time

Job summary

TTCU Federal Credit Union in Tulsa, OK is seeking a Customer Service Representative to handle member transactions and account maintenance with accuracy and care. You will balance cash, verify member information, and utilize TTCU's CRM to identify needs and refer suitable products and services.

The role emphasizes exceptional service, regulatory compliance, and teamwork in a fast-paced environment. Bilingual Spanish preferred; candidates should have reliable transportation and strong

Qualifications

• Basic proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to browse the internet and understand basic browser settings.
• Willingness to learn and use TTCU's proprietary software platforms.

Responsibilities

• Process member financial transactions accurately and in accordance with policy.
• Balance cash drawers, dispensers, or recyclers and report discrepancies.
• Assist members with account maintenance requests and verify identity and details.
• Build relationships with members and refer appropriate TTCU products and services.

Skills

Microsoft Office

Internet navigation

Proprietary software

Education

High School Diploma or GED

Job description

TTCU Federal Credit Union in Tulsa, OK is seeking a Customer Service Representative to handle member transactions and account maintenance with accuracy and care. You will balance cash, verify member information, and utilize TTCU's CRM to identify needs and refer suitable products and services.

The role emphasizes exceptional service, regulatory compliance, and teamwork in a fast-paced environment. Bilingual Spanish preferred; candidates should have reliable transportation and strong