Member Services & Lending Advisor II

TTCU Federal Credit Union; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

TTCU Federal Credit Union in Tulsa seeks a Member Services Associate responsible for building long-term relationships with Members, handling lending inquiries, opening accounts, and ensuring accurate deposit operations.

You will provide exceptional service, stay informed on products and promotions, and coordinate with internal teams to meet the needs of Members while complying with banking regulations. The role emphasizes timely, accurate service and adherence to TTCU's core values.

Qualifications

• High School Diploma or GED required; an associate degree is preferred.
• Customer service experience in banking, retail, or related field.
• Bilingual Spanish preferred.

Responsibilities

• Assist Members and non-members with lending inquiries and loan applications.
• Open new accounts and deposit-related products while ensuring accuracy and compliance.
• Process transactions and balance cash drawers, maintaining accuracy.
• Build relationships with Members and refer suitable products using current updates.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Teamwork

Spanish (bilingual)

Education

High School Diploma or GED

Associate degree in business/finance

Tools

Keystone

OnBase

KeyInsight

Concur

Job description

TTCU Federal Credit Union in Tulsa seeks a Member Services Associate responsible for building long-term relationships with Members, handling lending inquiries, opening accounts, and ensuring accurate deposit operations.

You will provide exceptional service, stay informed on products and promotions, and coordinate with internal teams to meet the needs of Members while complying with banking regulations. The role emphasizes timely, accurate service and adherence to TTCU's core values.