Branch Customer Service Specialist – Member Experience

ACS Auto Club Services, Inc.; Vernon Hills (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

AAA membership access

Adoption assistance

Job summary

The Auto Club Group is seeking a Branch Customer Service Representative in Vernon Hills, IL. You will greet members, promote memberships and travel products, and support the branch with sales and service excellence onsite.

Join a dynamic team that focuses on member satisfaction, timely problem solving, and opportunities for career growth in a structured, in-person environment at our Vernon Hills location.

Qualifications

• Customer-focused experience in a service role.
• Ability to take ownership and exercise good judgment.
• Comfort with using Microsoft Office and basic workplace tech.

Responsibilities

• Greet, service, and sell memberships and travel products to members.
• Generate leads and promote insurance and travel products.
• Respond to member inquiries and resolve complaints; escalate as needed.

Skills

Customer experience

Problem solving

Digital confidence

Organization

Flexibility

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Auto Club Group is seeking a Branch Customer Service Representative in Vernon Hills, IL. You will greet members, promote memberships and travel products, and support the branch with sales and service excellence onsite.

Join a dynamic team that focuses on member satisfaction, timely problem solving, and opportunities for career growth in a structured, in-person environment at our Vernon Hills location.