Member Services Specialist | Flexible Shifts & Growth

Planet Fitness; North Kingstown (RI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance*

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance*

Flexible Spending Accounts*

Employee perks and discounts

Job summary

Planet Fitness in Rhode Island is seeking a Member Services Representative dedicated to delivering a welcoming, Judgement Free Zone experience. You will greet members, assist with check-in, promote memberships and assist with inquiries, while maintaining clean club spaces.

The role offers flexible scheduling and opportunities for full-time or part-time shifts, with a focus on great member service and teamwork to support overall club goals.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests as they enter and assist with check-in.
• Promote the Judgement Free Zone by engaging with members and supporting their fitness journeys.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Process memberships (sign-ups, updates, cancellations, billing info) and transfers.
• Aim for or exceed personal sales goals and contribute to club targets.
• Conduct member calls and tours to assess membership needs and preferences.
• Handle retail transactions and drive sales.
• Regularly clean and sanitize equipment and Recovery Zone areas.

Skills

Positive attitude

Customer service

Reliability

Diplomacy

Integrity

Communication

Motivation

Quick study

Tools

Basic computer proficiency

Job description

Planet Fitness in Rhode Island is seeking a Member Services Representative dedicated to delivering a welcoming, Judgement Free Zone experience. You will greet members, assist with check-in, promote memberships and assist with inquiries, while maintaining clean club spaces.

The role offers flexible scheduling and opportunities for full-time or part-time shifts, with a focus on great member service and teamwork to support overall club goals.