Member Services & Sales Concierge — Free Membership

ComForCare Home Care (Raleigh, NC); Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support Team

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome members and guests, answer questions, and guide tours while ensuring a positive experience. You will handle front desk activities and assist with member sign‑ups, cancellations, and account updates, contributing to a welcoming club environment.

The role emphasizes strong communication, problem‑solving, and a devotion to service, with duties that require standing and interacting with members throughout

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Front desk operations

Phone etiquette

Problem solving

Communication

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome members and guests, answer questions, and guide tours while ensuring a positive experience. You will handle front desk activities and assist with member sign‑ups, cancellations, and account updates, contributing to a welcoming club environment.

The role emphasizes strong communication, problem‑solving, and a devotion to service, with duties that require standing and interacting with members throughout