Member Experience Associate

Planet Fitness; Westborough (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness in Westborough, MA seeks a Member Services Representative to deliver a superior, welcoming member experience. You will greet guests, assist with questions, process memberships, and support club operations in a flexible schedule including full-time and part-time shifts.

Responsibilities include promoting the Judgement Free Zone, handling questions by phone or in person, and maintaining clean facilities while meeting sales goals.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests, assist with questions, and check in.
• Promote the Judgement Free Zone and assist members on the club floor.
• Resolve member concerns or escalate to Club Manager.
• Answer phones and assist callers with inquiries.
• Perform membership sign-ups, updates, cancellations, and transfers.
• Achieve or exceed sales goals and drive club performance.
• Conduct member calls and tours to assess needs.
• Execute retail transactions and drive sales.
• Regularly clean and sanitize equipment and facilities.
• Ensure restrooms are clean, stocked, and organized.
• Address maintenance issues and safety concerns promptly.

Skills

Customer service

Communication

Punctuality

Teamwork

Tools

Basic computer proficiency

CPR/AED Certification Training (in progress)

Job description

Planet Fitness in Westborough, MA seeks a Member Services Representative to deliver a superior, welcoming member experience. You will greet guests, assist with questions, process memberships, and support club operations in a flexible schedule including full-time and part-time shifts.

Responsibilities include promoting the Judgement Free Zone, handling questions by phone or in person, and maintaining clean facilities while meeting sales goals.