Member Services & Sales Associate

Pf Baseline Fitness; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Pf Baseline Fitness is seeking a front desk associate responsible for new member sales and delivering a positive member experience. The role includes greeting potential members, handling front desk tasks, taking tours, processing sign-ups, and assisting with member account changes.

Responsibilities also include addressing member services issues by routing them to the Club Manager or Assistant Manager, and helping maintain a clean, orderly club environment.

Qualifications

• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks, info calls, signing up new members, taking potential members on tours, and processing member changes.
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Pf Baseline Fitness is seeking a front desk associate responsible for new member sales and delivering a positive member experience. The role includes greeting potential members, handling front desk tasks, taking tours, processing sign-ups, and assisting with member account changes.

Responsibilities also include addressing member services issues by routing them to the Club Manager or Assistant Manager, and helping maintain a clean, orderly club environment.