Member Services Representative Mornings 6a11am

Planet Fitness - Eclipse Fitness Group; Mableton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness organization located in Mableton, Georgia is seeking a Member Services Representative. This role requires creating a positive member experience by providing exceptional customer service. Responsibilities include greeting members, answering inquiries, checking in members, and facilitating tours for prospective members. The ideal candidate will have a background in customer service and a passion for fitness. Reliability and a positive attitude are essential for success in this role.

Qualifications

• Customer service background preferred.
• Upbeat and positive attitude with members and co-workers.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with inquiries.
• Check members into the system and facilitate new member sign-ups.

Skills

Customer service background

Basic computer proficiency

Strong listening skills

Positive attitude

Punctuality and reliability

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Handle all front desk related activities including:

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.