Member Services Representative

Talentify; Reno (NV); On-site; USD 24,000 - 36,000; Full time

Job summary

Planet Fitness in Reno, NV is seeking a Member Services Representative to deliver exceptional member experiences and support guest interactions at the front desk.

You will greet members and guests, check-in and sign up new members, conduct tours for prospects, handle account updates, answer questions, maintain facility cleanliness, and collaborate with management to resolve issues. Availability for early mornings, weekends and holidays is required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years or older and have reliable transportation.
• Must be available to work early mornings; weekends & holidays.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk tasks: answer phones, check-in, and new member sign-ups.
• Take prospective members on tours.
• Update member accounts as needed and respond to questions.
• Keep the club tidy and presentable.

Skills

Customer service

Communication

Empathy

Problem solving

Education

High School diploma or GED

Tools

Computer proficiency

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Reliable transportation.
• MUST be available to work early mornings; weekends & holidays.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.