Member Services Representative

Talentify; Kennewick (WA); On-site; USD 21,000 - 26,000; Part time

Job summary

Planet Fitness in Kennewick, WA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests on a daily basis.

The role includes greeting visitors, handling front desk tasks, processing check-ins, tours for prospective members, updating member information, and addressing questions with professionalism while helping to maintain a clean, welcoming club environment.

Qualifications

• Experience delivering friendly, professional customer service.
• Basic computer skills for check-in and sign-ups.
• Passion for fitness and healthy living.
• Positive, upbeat attitude and punctuality.
• Ability to communicate clearly and empathize with members.
• Diplomatic interactions and professionalism in all situations.

Responsibilities

• Greet members, guests, and prospective members with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and process new sign-ups.
• Give tours to prospective members.
• Assist in updating member accounts as needed.
• Respond to questions and concerns and escalate as necessary.
• Help maintain cleanliness and organization of the club.

Skills

Customer service

Computer literacy

Fitness enthusiasm

Positive attitude

Reliability

Professional interaction

Active listening

Diplomacy

High School diploma

18+ age

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.