Member Services Representative

Planet Fitness - Eclipse Fitness Group; Orange Park (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Orange Park, Florida is seeking a friendly Member Services Representative to deliver a welcoming, high-energy experience for members and guests. You will assist with sign-ups, tours, check-ins, and front desk duties while upholding Planet Fitness standards.

The role emphasizes exceptional customer service, reliability, and the ability to handle inquiries with a positive attitude. A high school diploma is required, and a passion for fitness is a plus.

Qualifications

• Customer service experience is preferred.
• Basic computer skills and proficiency with point-of-sale systems.
• A passion for fitness and health.
• Positive, upbeat attitude and strong interpersonal skills.
• Punctual, reliable and professional in all interactions.
• Excellent listening and problem-solving abilities.
• Diplomatic communication with members and staff.

Responsibilities

• Greet members and guests and provide excellent service.
• Handle front desk tasks: answer phones, check-ins, and sign-ups.
• Give tours to prospective members.
• Assist in updating member accounts as needed.
• Address questions and concerns or escalate to management.
• Help maintain club cleanliness and neatness.

Skills

Customer service

Computer skills

Fitness interest

Positive attitude

Reliability

Active listening

Diplomacy

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.