Member Services Representative

Talentify; Calumet Park (IL); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a welcoming member experience and deliver exceptional customer service to members, prospective members, and guests.

You will greet people, answer phones, check in members, sign up new members, and give tours. The role emphasizes friendly communication, reliability, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health is valued.
• Positive, upbeat attitude and reliable.
• Strong interpersonal skills with members and staff.

Responsibilities

• Greet members and guests, delivering excellent service.
• Answer phones and assist callers with questions.
• Check members in and sign up new members.
• Give tours to prospective members.
• Assist with account updates and inquiries.

Skills

Customer service

Computer proficiency

Fitness passion

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

Education: HS diploma

Age 18+

Education

High School diploma/GED

Tools

CRM systems

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.