Member Services Representative 6am-2pm M-F

Planet-Fitness; Marietta (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver outstanding customer service at the front desk, welcome the gym’s members and guests, and help drive club engagement in Marietta, GA.

The role requires a positive attitude, reliability, and the ability to manage sign-ups and tours while maintaining an energetic, clean club environment. A High School diploma or GED is required.

Qualifications

• Experience in customer service preferred.
• Comfort with basic computer systems.
• Passion for fitness and health.
• Ability to stay upbeat and professional in all interactions.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Handle front desk activities including checking members in and processing new sign-ups.
• Answer phones, assist callers, and guide tours for prospective members.
• Update member accounts as needed and respond to questions or concerns in a timely manner.
• Escalate issues to the Assistant Manager or Manager when necessary.
• Maintain cleanliness and neatness of the club environment.

Skills

Customer service

Basic computer skills

Punctuality

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.