Member Services Representative Afternoon 3pm11pm

Planet Fitness - Eclipse Fitness Group; Mableton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Mableton, Georgia is seeking a Member Services Representative to ensure a positive member experience. This role emphasizes exceptional customer service, accountability, and requires a high school diploma.

The successful candidate will manage member interactions, assist with sign-ups, and maintain club cleanliness. A passion for fitness and a friendly attitude are key to thriving in this position.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively with members and co-workers.
• Strong listener with ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with inquiries.
• Check members into the system and manage new sign-ups.
• Take prospective members on tours.
• Maintain club cleanliness and neatness.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.