Member Services Representative

Talentify; Ocala (FL); On-site; USD 17,000 - 23,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members, guests and prospective members, assist with check-ins and sign-ups, and provide tours of the club.

You will respond to member inquiries with a helpful attitude, update accounts as needed, and help maintain a clean, welcoming environment throughout each shift.

Qualifications

• Customer service experience preferred.
• Strong communication and active listening skills.
• Positive attitude with a professional demeanor.

Responsibilities

• Greet members, guests and prospective members at the front desk with a friendly, professional demeanor.
• Handle front desk duties: answer phones, check members in, sign up new members, and give tours.
• Assist with member account updates and respond to questions promptly.
• Escalate concerns to the Assistant Manager or Manager when needed.
• Help maintain club cleanliness and organization throughout shift.

Skills

Customer service

Communication

Empathy

Punctuality

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.