Member Service Representative - Mornings

Planet Fitness - Midwest Management Group; Florence (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness Franchising, LLC in Florence, Kentucky is seeking a Member Services Representative to create a positive member experience. Responsibilities include greeting members, answering phones, and handling front desk activities. Ideal candidates have a passion for fitness, strong customer service skills, and a high school diploma or GED. This role requires continual standing, walking, and the ability to lift up to 50 lbs. A positive attitude and reliability are essential for the right candidate.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, prospects, and guests providing exceptional customer service.
• Handle all front desk activities including member check-ins and tours.
• Respond to member questions in a timely and professional manner.

Skills

Customer service background

Basic computer proficiency

Strong listening skills

Ability to empathize and problem solve

Exceptional customer service skills

Education

High School diploma/GED equivalent

Job description

Member Services Representative

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.