Member Services Representative

Planet Fitness - Minnesota; Saint Cloud (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness - Minnesota is seeking a Member Services Representative responsible for creating a positive experience for members and guests by providing superior customer service. Key duties include greeting members, checking them in, and handling front desk activities.

The ideal candidate should have a background in customer service, basic computer skills, and a passion for fitness. Punctuality and reliability are a must. Candidates must be at least 18 years old and possess a High School diploma or GED.

Qualifications

• Customer service background preferred.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with various questions.
• Check members into the system and assist in maintaining club cleanliness.

Skills

Customer service background

Exceptional customer service skills

Basic computer proficiency

Passion for fitness and health

Reliability

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.