Member Services Representative

The Ohio Educational Credit Union; Cleveland (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Disability insurance

Paid time off

Job summary

The Ohio Educational Credit Union is hiring a full‑time teller at our Lakewood, Ohio branch (17526 Madison Avenue). You will greet members, process teller transactions, and promote OHecu products while helping members manage their accounts. This role requires a sales/service mindset and the ability to open new memberships.

Join a team that values excellent member service, offers a comprehensive benefits package, and supports growth through incentive compensation.

Qualifications

• Previous sales and customer service experience in financial services.
• Ability to explain and promote banking products and services to members.

Responsibilities

• Interact with members in a positive manner to build strong relationships.
• Greet members and guests; perform teller transactions and cash handling (ATM/CDM/vault) for members and shared branching customers.
• Actively promote products to members.
• Assist members with benefits and services of OHecu membership.
• Open new memberships.
• Assist with savings, checking, loans, IRAs, and credit/debit card products and related paperwork.
• Resolve member issues with their OHecu accounts/services.
• Perform other duties as assigned.

Skills

Sales & CS

Financial services exp

Job description

The Ohio Educational Credit Union has been serving its members with quality financial tools since 1933. Our goal is to assist in building our members' financial future through a full range of superior financial services, education and exceptional value.

We are currently searching for an experienced and energetic financial services professional to join our Lakewood Ohio branch located at 17526 Madison Avenue.

Reporting to the Regional Branch Manager, the responsibilities of this position include:

• Interacting with the membership in a positive manner to ensure good member relations.
• Greeting members, potential members and guests to OHecu in a professional manner. Performing all teller related transactions and cash handling (including ATM, CDM and vault) activities for OHecu members and shared branching customers.
• Actively promoting products to members.
• Assisting members in their understanding of the benefits and services available to them through an OHecu membership.
• Opening new memberships
• Assisting members and potential members with products that include but are not limited to savings, checking, loans (secured, unsecured, vehicle, HELOC, etc) IRA’s, credit life/disability insurance and credit/debit card products. This includes explaining the products/services, providing available resource materials, assisting with the completion of required paperwork for the product and soliciting the assistance of other OHecu staff to help deliver that service to the member.
• Assisting members with issues pertaining to their accounts/services at OHecu.
• Other related and unrelated duties as assigned.

Applicants should have a successful work history in a sales/customer service position within a financial services environment (bank, credit union or savings and loan).

Applicants must be able to work a Tuesday through Saturday schedule. This is a full-time position (@ 37 hours per week). We offer a comprehensive benefit package (health, dental, life/disability, 401(k), paid holidays and a generous PTO allowance) - along with an incentive compensation program.