Relationship Specialist

Team One Credit Union; Watertown Charter Township (MI); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Team One Credit Union in Sandusky, MI is seeking a full-time Relationship Specialist (Universal Banking Employee) for the Sandusky branch, 625 S Sandusky Rd. This 100% onsite role covers teller transactions, new accounts, and consumer loans, with responsibilities spanning member service and support for remote offerings.

The successful candidate will bring a cheerful attitude, enjoy a dynamic team, and eagerly learn diverse tasks. Starting wage will be dependent upon skills and experience.

Formación

• Experience in a financial institution preferred.
• Ability to cross-sell products to members.
• Cash handling and customer service experience required.
• Familiarity with ITM/ATM balancing and vault balancing procedures.
• Ability to read and interpret credit reports and understand debt ratios.
• Willingness to obtain CCUFC designation within six months.

Responsabilidades

• Greet members, log visits, and assist with appointment traffic.
• Process member transactions accurately and promptly.
• Balance cash drawer and assist with branch closing procedures.
• Promote products/services and educate members about new offerings.
• Assist with ITM/ATM balancing and night-drop transactions.
• Open new accounts, CDs, and IRAs.
• Process consumer loans from application to disbursement.
• Assist members with mobile app and online banking features.
• Protect member information and maintain confidentiality.
• Provide sound recommendations to inspire trust.
• Adhere to security, risk and regulatory policies.

Conocimientos

Customer service

Cash handling

Cross-selling

Team collaboration

Conflict resolution

Herramientas

ITM balancing

Vault balancing

ATM operations

Descripción del empleo

Are you seeking a financial institution career and not just a job? Do you find joy in helping others? Not into working evenings or weekends? If so, we may have the perfect opportunity for you!

Team One Credit Unionis seeking a full-time Relationship Specialist (aka Universal Banking Employee) for theSandusky branch, located at 625 S Sandusky Rd. This position is performed 100% onsite and offers a variety of responsibilities, from teller transactions to new accounts and consumer loans. The successful candidate will have a cheerful outlook, enjoy a dynamic team environment, and will thrive on learning a multitude of tasks.

Key Responsibilities:

• Greet members, log branch visits, and assist with appointment traffic.
• Accurately process member transactions in a prompt, friendly manner.
• Balance cash drawer and assist with branch closing procedures on a regular basis.
• Promote Team One products/services and educate members about new offerings.
• Assist with ITM/ATM machine balancing and processing of night-drop transactions.
• Process forms and perform basic account maintenance.
• Establish new accounts, CDs, and IRAs.
• Perform all aspects of consumer loans (except decisions), from application to disbursement.
• Assist members with mobile app, online banking, bill pay, e-alerts, and other remote services.
• Safeguard member information and maintain confidentiality at all times.
• Inspire member trust by providing sound recommendations.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Other duties as assigned.

Preferred Qualifications:

• Previous experience in a similar role within a financial institution (highly preferred).
• Ability and willingness to cross-sell (required).
• Unlimited availability Monday-Friday (required).
• Cash handling and customer service (required).
• ITM/ATM machine balancing and vault balancing procedures.
• Familiarity with consumer lending guidelines and required documentation.
• Working knowledge of electronic services and remote service offerings; ability to troubleshoot when necessary.
• Ability to read and interpret credit reports.
• Firm understanding of debt ratios.
• Willingness to obtain CCUFC (Certified Credit Union Financial Counselor) designation within the first six months of employment (required).

Starting wage will be dependent upon multiple factors including skills and experience.

Who We Are:

Team One Credit union is more than a workplace – we are a community united by our mission:Partnering with our members along their journey toward financial well-being by cultivating lifelong relationships.

Team One Credit Union is dedicated to providing innovative solutions and personalized support, in pursuit of our vision:Empowering financial dreams anywhere – for ALL.

Our core values guide us in everything we do – shaping our culture and driving our commitment to excellence.We are collaborative, accountable, honest, courageous, transparent, open-minded, and member-focused.

Why Join Our Team:

• Competitive salary and benefits package.
• Opportunity to make a significant impact on the growth and success of the institution.
• Collaborative and inclusive work environment.

Team One Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.