Branch Operations Specialist

General Electric Credit Union; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Life and Disability insurance

401k matching program

Tuition reimbursement

Job summary

General Electric Credit Union in Cincinnati, OH, seeks a Branch Operations Specialist to monitor adherence to policies, risk management, and regulatory requirements across retail sites. You will coach frontline staff, provide guidance to leadership, and partner with Learning and Development to roll out updates and training.

Strong communication and analytical skills are essential. Travel to branch locations is required; the role offers a broad benefits package including health, dental, vision,

Qualifications

• Strong knowledge of regulatory requirements impacting retail operations.
• Proven leadership, coaching, and staff development abilities.
• Excellent written and verbal communication with cross-functional partners.
• Ability to identify operational risks, root causes, and improvement opportunities.
• Experience in banking or credit unions is highly valued.

Responsibilities

• Monitor retail adherence to policies, procedures, and risk framework through audits and observations.
• Identify operational, compliance, fraud, and member experience risks and report findings to leadership.
• Serve as SME for retail policies, controls, and regulatory requirements with guidance to leaders and staff.
• Coach and develop retail team members to strengthen risk awareness and service quality.
• Communicate updates, regulatory changes, and strategic initiatives between Learning and Development and frontline staff.
• Partner with leadership to improve operational performance and ensure consistent standards.
• Design and maintain operation resources and process documentation.
• Promote accountability, compliance, and continuous improvement in line with GECU values.

Skills

Regulatory compliance

Leadership

Coaching

Risk management

Communication

Education

Bachelor’s degree in business / HR / finance or related field

Job description

Branch Operations Specialist

Primary Duties and Responsibilities:

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview:

The Branch Operations Specialist is responsible for monitoring adherence to credit union policies, procedures, and the comprehensive risk management program while proactively identifying and addressing risks that could impact the organization’s reputation, security, safety, member experience, or financial success. The Branch Operations Specialist serves as a subject matter expert for retail team members, providing guidance, coaching, and support to ensure consistent application of policies, procedures or regulatory requirements.

Essential Responsibilities:

• Monitor and assess retail adherence to operational policies, procedures, regulatory requirements, and the credit union’s risk management framework through reviews, observations, and operational audits
• Identify operational, compliance, fraud, and member experience risks, documenting findings, and partnering with retail leadership to report findings and develop strategies that will ensure compliance with organizational and regulatory requirements
• Serve as the primary subject matter expert for retail operational policies, procedures, controls, and regulatory requirements, providing guidance, consultation, and support to retail leaders and team members
• Coach, mentor, and develop retail team members through observations, feedback, and targeted training to strengthen operational competencies and accuracy, policy adherence, risk awareness, and member service effectiveness
• Serve as a liaison between Learning and Development, retail leadership, and frontline team members to communicate operational updates, regulatory changes, risk trends, procedural enhancements, and strategic initiatives
• Partner with retail leadership to strengthen operational performance, promote accountability, and ensure consistent execution of operational standards and compliance expectations
• Design and maintain operational resources and process documentation that promote consistent execution, compliance, and long-term behavioral sustainability
• Promote a culture of accountability, compliance, operational excellence, and continuous improvement while modeling GECU’s values

Education and Experience:

• High School Diploma or GED required
• Bachelor’s degree in business, Human Resources, Finance or related field preferred.
• At least five years of branch leadership experience
• Experience working with credit unions or within banking industry highly preferred

Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills with the ability to effectively present information, lead discussions, and provide coaching and feedback to team members at all levels
• Strong understanding of regulatory requirements, operational risk management principles, fraud prevention practices, and compliance standards impacting retail operations
• Demonstrated leadership and coaching skills with the ability to influence performance and drive accountability
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify operational risks, root causes, process gaps, and opportunities for improvement
• Knowledge of retail operations, policies, procedures, and regulatory requirements
• Excellent organizational, time management and multi-tasking abilities in a fast-paced environment
• Professional demeanor with the ability to build effective, positive working relationships and lead by example
• Must have own means of transportation as this position requires frequent travel to branch locations for coaching, audits, reviews, and meetings

At GECU, we want to support your wellbeing by offering a wide range of benefits:

Benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off -paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer