Branch Manager- Mason

General Electric Credit Union; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k with match

Tuition reimbursement

Volunteer time off

On-site clinics

Job summary

General Electric Credit Union, headquartered in Cincinnati, is seeking a Branch Manager in Mason to lead daily branch operations and deliver exceptional member service. You will coach staff, manage performance, and drive sales and membership growth while upholding operational standards.

Collaborate with HR, oversee expenses, and build community relationships to strengthen the branch's presence and profitability. A high school diploma is required with supervisory experience preferred.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in a financial institution or related industry.
• Supervisory experience required.
• Strong leadership and people development abilities.
• Ability to drive sales and community engagement.

Responsibilities

• Oversee branch operations to deliver high-quality member service and hit financial goals.
• Lead and develop branch staff; coach, train, and conduct performance reviews.
• Foster relationships in the community to drive sales and grow membership.
• Manage expenses and ensure MAP goals are achieved.
• Collaborate with HR for performance management and policies.

Skills

Leadership

Coaching

Communication

Time management

Team development

Microsoft Office

Sales

Community engagement

Education

High school diploma or GED

College degree

Job description

Branch Manager- Mason

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Primary Duties and Responsibilities

The Branch Manager is responsible for overseeing all branch operations to ensure the delivery of high-quality member service and the achievement of financial and operational goals. The Branch Manager fosters a positive work environment and develops relationships in the community to drive sales and increase membership. This role will involve managing, coaching, developing, and training all branch staff.

Essential Responsibilities

• Coach and develop branch staff to reinforce and ensure consistent behaviors that positively impact sales and service goals. Coaching and development activities include, but are not limited to: Conduct regular observations of branch staff to ensure consistency in prescribed behaviors, Facilitate one-to-one meetings with branch staff, Collaborate with branch staff to create individual development plans
• Oversee daily operations, ensuring operational goals are met, and responsible for financial results in the branch by: Leading team meetings to discuss successes, best practices, and updates to policies, processes, and procedures, Determining strategy to grow the business for the branch, Cultivating relationships in the community, Managing expenses for the branch, Ensuring minimum acceptable production (MAP) goals are achieved
• Support human resources (HR) functions within the branch, including but not limited to: Conduct regular performance appraisals, Partner with HR when performance improvement plans are needed, Enforce personnel policies, Approve timecards

Education and Experience

• High school diploma or GED required; college degree preferred
• Experience in a financial institution (FI) or related industry
• Supervisory experience required
• Thorough understanding of facilitating business account relations in conjunction with other credit union teams
• Drive leadership efforts to further develop and manage all roles within local branch
• Focus on sales activity and community efforts to enhance production for local branch while maintaining oversight on service and operational standards

Knowledge, Skills, and Abilities

• Highly effective communicator with good interpersonal skills
• Strong leadership skills to effectively coach and develop a team
• Well-organized and effective at time management
• Skilled at fostering collaboration and a positive work environment
• Strong computer skills with the ability to learn Microsoft Office products
• Thorough understanding of facilitating business account relations in conjunction with other credit union teams
• Drive leadership efforts to further develop and manage all roles within local branch
• Focus on sales activity and community efforts to enhance production for local branch while maintaining oversight on service and operational standards

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off -paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer