Relationship Banker- Eastgate

General Electric Credit Union; Cincinnati (OH); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401k Retirement plan with employer-mac

Paid Time Off and birthday leave

Tuition reimbursement opportunities

On-site clinics

Job summary

General Electric Credit Union is seeking a Relationship Banker at the Eastgate branch to greet members, understand financial goals, and offer consultative guidance on GECU products and services. You will manage a portfolio, open accounts, and handle day-to-day branch operations with accuracy and care.

The role emphasizes strong interpersonal skills, excellent communication, and the ability to work in a fast-paced environment while leveraging multiple computer systems to serve members effectively.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum two years of customer service experience.
• Minimum one year of experience in a financial institution or related industry.

Responsibilities

• Greet and direct members as they enter the branch.
• Uncover members’ financial goals through consultative conversations.
• Advise on GECU products and services to help achieve financial goals.
• Manage a book of business to meet sales and service goals.
• Open/close depository accounts using required systems and procedures.
• Perform account maintenance and updates as needed.
• Investigate and resolve member account issues with the team.

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Credit Union systems

Job description

Relationship Banker- Eastgate

Relationship Banker

General Electric Credit Union is anot-for-profit, member-owned full service financial institutionheadquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, wepride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview

Through a consultative approach, the Relationship Consultant strives to understand all current and potential members’ unique financial needs to provide the best solution for GECU products and services with a focus on building and fostering relationships to promote an impactful member experience.

Essential Responsibilities

• Greet and direct members as they enter the branch
• Uncover members’ financial goals and needs through consultative conversations
• Advise members on GECU products and services that help achieve desired outcomes and financial goals
• Responsible for managing a book of business that consistently meets sales and service goals through consultative conversations and outbound calls to current and prospective members
• Open and close various types of depository accounts utilizing the required systems and following appropriate policies and procedures
• Perform account maintenance activities using the required systems, processes, and procedures (such as assisting with updating addresses, name changes, etc.)
• Investigate and resolve member account issues, collaborating with internal team members as necessary
• Conduct teller transactions including transfers, deposits, withdrawals, loan payments, loan payoffs, cashier’s checks, change orders, etc.
• Responsible for cash handling activities
• Facilitate the consumer loan application process, including product recommendation, conducting loan interview, evaluating member credit reports, and collecting the required loan documents to submit for underwriting and processing
• Facilitate member loan closings by explaining documentation, directing members to sign, and notarizing documents as necessary
• Notarize member documents per GECU policy
• Perform opening, closing, and other branch servicing duties, including drawer and vault balancing and servicing the coin machine and Interactive Teller Machines (ITMs), following appropriate safety protocol
• Responsible for daily operations of the branch including reviewing accounts for quality control purposes

Education and Experience

• High school diploma or GED required; college degree preferred
• Minimum two years of customer service experience required
• Minimum one year of experience working in a financial institution (FI) or related industry required
• Basic understanding of FI products and services
• Fundamental experience in consultative conversations; proficient in opening and closing accounts
• Working experience to analyze financial data including credit reports

Knowledge, Skills, and Abilities

• Strong interpersonal and customer service skills needed to create an exceptional member experience
• Good communication skills, both written and verbal, with ability to explain products and services effectively to members
• Ability to function well in a fast-paced environment
• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office Products and Credit Union systems
• Good problem-solving skills to evaluate information and find appropriate solutions quickly

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off – paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer