Member Services Pro — Health Club, Growth & Perks

EPIC Fitness Group dba Planet Fitness; Carol Stream (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee Referral Bonus

Night shift premium $1/hour

Free Black Card Membership

401(k) with employer match

Profit Sharing

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to provide a superior level of service to members, prospective members and guests, ensuring a Judgement Free experience. You will greet members, answer phones, check in guests, sign up new members, log amenities, and communicate updates and billing issues.

Regularly assist with club tours and day-to-day front desk duties. We offer a supportive team, growth opportunities and a $1/hour premium for night hours, plus benefits for eligible

Qualifications

• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Greet and assist members professionally at the front desk.
• Attention to detail with billing and membership updates.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide club tours, and sign up new members; log amenities and billing updates.
• Respond to member questions and concerns in a timely, professional manner.
• Regular cleaning of the facility and front desk area.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Job description

Planet Fitness is seeking a Customer Service Representative to provide a superior level of service to members, prospective members and guests, ensuring a Judgement Free experience. You will greet members, answer phones, check in guests, sign up new members, log amenities, and communicate updates and billing issues.

Regularly assist with club tours and day-to-day front desk duties. We offer a supportive team, growth opportunities and a $1/hour premium for night hours, plus benefits for eligible