Member Services Pro - Night Shift Premium + Benefits

EPIC Fitness Group dba Planet Fitness; Jackson (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Profit sharing

Night shift premium $1/hr

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, provide a superior level of service, and help maintain the clean, welcoming environment that defines our Judgement Free member experience.

In this role you will answer phones, assist callers with questions, sign up new members, and communicate updates to guests. You’ll contribute to a positive club atmosphere while supporting the health and fitness goals of our members.

Responsibilities

• Greet members and guests with exceptional service to make them feel welcomed.
• Answer phones and assist callers with a variety of questions.
• Check in members, give tours, sign up new members, log amenities, and relay updates and billing issues to members and guests.
• Respond to member questions and concerns promptly and professionally.
• Regularly clean the facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, provide a superior level of service, and help maintain the clean, welcoming environment that defines our Judgement Free member experience.

In this role you will answer phones, assist callers with questions, sign up new members, and communicate updates to guests. You’ll contribute to a positive club atmosphere while supporting the health and fitness goals of our members.