Member Services Pro: Gym Front Desk & Member Care

Planet Fitness - Fitton Clubs; Youngstown (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Youngstown, OH is seeking a friendly Member Services Representative to greet members, answer questions, sign up new members, and maintain a clean, welcoming club environment.

You will process memberships, handle billing questions, tours, and promotions; bilingual English/Spanish encouraged; on-site work; benefits include health insurance, PTO, 401(k), and opportunities for advancement.

Qualifications

• Must be 18 years or older.
• Must be able to work onsite (not remote).
• Bilingual English/Spanish encouraged to apply.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about memberships and amenities; assist tours and sign-ups.
• Process new memberships, cancellations and payments accurately.
• Maintain cleanliness and safety throughout the club.
• Support front desk operations and answer phones professionally.

Skills

Bilingual English/Spanish

CPR/AED Certification

On-site work readiness

Positive attitude

Punctual reliability

Customer service orientation

Education

High school diploma or equivalent preferred

Job description

Planet Fitness - Fitton Clubs in Youngstown, OH is seeking a friendly Member Services Representative to greet members, answer questions, sign up new members, and maintain a clean, welcoming club environment.

You will process memberships, handle billing questions, tours, and promotions; bilingual English/Spanish encouraged; on-site work; benefits include health insurance, PTO, 401(k), and opportunities for advancement.