Bilingual Member Services & Front Desk Pro

Planet Fitness; Youngstown (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Free Black Card Membership

PTO – Paid Time Off

Industry-leading benefits

Job summary

Planet Fitness in Youngstown, OH is seeking a Member Services Rep. You will be the first point of contact, handling inquiries, processing sign-ups and payments, and delivering a welcoming, judgement-free experience to members and guests.

Join a team that values a positive attitude, reliability, and teamwork. The role requires on-site availability, CPR/AED and tanning certifications within required timeframes, and a commitment to cleanliness and safety.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner; provide outstanding customer service.
• Assist with tours, sign-ups and membership inquiries; promote specials and upgrades.
• Process new memberships, cancellations and payments; handle front desk operations.
• Maintain cleanliness and safety throughout the club; ensure equipment is properly stored.

Skills

Customer service

Bilingual English/Spanish

Strong work ethic

Reliable, punctual

Professional demeanor

Team player

Education

High school diploma or equivalent preferred

Tools

POS system

Job description

Planet Fitness in Youngstown, OH is seeking a Member Services Rep. You will be the first point of contact, handling inquiries, processing sign-ups and payments, and delivering a welcoming, judgement-free experience to members and guests.

Join a team that values a positive attitude, reliability, and teamwork. The role requires on-site availability, CPR/AED and tanning certifications within required timeframes, and a commitment to cleanliness and safety.