Member Services Pro — Front Desk & Member Experience

Planet Fitness - Fitton Clubs; Richmond (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Indiana seeks a motivated Member Services Representative to deliver superb member service and handle inquiries, sign-ups, and payments. This on-site role emphasizes a clean, friendly Judgement Free Zone experience and requires CPR/AED and tanning certifications within required timeframes.

Bilingual English/Spanish are encouraged to apply. The MSR will greet members, assist with account questions, and promote memberships while maintaining a professional, positive

Qualifications

• Must be 18 years or older.
• On-site work; not remote.
• Positive attitude with strong work ethic.
• Reliable, punctual and dependable.
• Professional and solutions-oriented in interactions.
• Commitment to cleanliness and member experience.
• Ability to learn cleaning practices and follow instructions.
• CPR/AED certification within required timeframes.
• Tanning certification within required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with inquiries, changes, and billing questions.
• Provide information about memberships and sign-ups; tours and upgrades.
• Check members in using the club POS system and handle payments.
• Maintain cleanliness and maintain club safety and organization.

Skills

Customer Service

Bilingual English/Spanish

On-site Work

Professionalism

Education

High School Diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs in Indiana seeks a motivated Member Services Representative to deliver superb member service and handle inquiries, sign-ups, and payments. This on-site role emphasizes a clean, friendly Judgement Free Zone experience and requires CPR/AED and tanning certifications within required timeframes.

Bilingual English/Spanish are encouraged to apply. The MSR will greet members, assist with account questions, and promote memberships while maintaining a professional, positive