Member Services Pro: Grow Relationships & Loans

Consumers Credit Union; Kalamazoo (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Gym memberships

In-house training

Wellness programs

Life coaching

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union is seeking a friendly Member Service Representative to join our Gull Road office in Kalamazoo, MI. You will provide excellent member service, assist with account openings, and guide members through products and services while maintaining confidentiality and security.

Ideal candidates have a positive attitude, strong communication skills, cash handling ability, and comfort with technology.

Qualifications

• High school graduate or equivalent.
• Excellent written and verbal communication skills.
• Cash handling and basic math skills.
• Knowledge of current technology.

Responsibilities

• Provide excellent member service.
• Respond to member inquiries promptly and cross-sell products and services.
• Open new accounts and process IRA transactions.
• Originate loan applications and document loan files for approval.
• Grow relationships through follow-up and CRM documentation.
• Process deposits, withdrawals, payments, and other transactions.
• Maintain teller balancing and accuracy.
• Protect member confidentiality and follow security guidelines.

Skills

Customer service

Sales

Communication

Cash handling

Attention to detail

Team player

Education

High school diploma or equivalent

Job description

Consumers Credit Union is seeking a friendly Member Service Representative to join our Gull Road office in Kalamazoo, MI. You will provide excellent member service, assist with account openings, and guide members through products and services while maintaining confidentiality and security.

Ideal candidates have a positive attitude, strong communication skills, cash handling ability, and comfort with technology.