Member Service & Cross-Sell Banker (Float)

Kellogg Community CU; Kalamazoo (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Kellogg Community Credit Union is seeking a Member Service Representative to handle teller duties, open new accounts and originate loans. You will educate members on products, assist the Virtual Solutions Center, and support existing accounts while aiming to meet cross-sell targets.

The role is based at the Gull Rd Branch with float to other Kalamazoo branches as needed. The ideal candidate will have at least one year of banking experience, strong communication skills, and proficiency with Word,

Qualifications

• High school diploma required.
• Minimum 1 year of experience in a banking environment.
• Strong communication skills, both written and oral.
• Ability to meet and exceed established sales goals.
• Proficiency with Microsoft Word, Excel and Publisher is desired.
• Strong availability Mon-Fri until 6:00 PM and 2:00 PM on Saturday.

Responsibilities

• Operate teller line and provide customer service.
• Open new accounts and origin loans as needed.
• Educate members about credit union products and services.
• Assist Virtual Solutions Center and support established accounts.
• Cross-sell products and services to members.

Skills

Customer service

Sales

Communication

Interpersonal skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Publisher

Job description

Kellogg Community Credit Union is seeking a Member Service Representative to handle teller duties, open new accounts and originate loans. You will educate members on products, assist the Virtual Solutions Center, and support existing accounts while aiming to meet cross-sell targets.

The role is based at the Gull Rd Branch with float to other Kalamazoo branches as needed. The ideal candidate will have at least one year of banking experience, strong communication skills, and proficiency with Word,