Member Service Pro — Growth, 401(k) Match & PTO Included

Consumers Credit Union; Big Rapids (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) with match

Paid time off

Gym memberships

In-house training

Wellness programs

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union in Big Rapids, MI is seeking a Member Service Representative to deliver exceptional member service, open and service accounts, and cross-sell financial products. You will respond to inquiries, resolve issues, and guide members through online banking tools, while maintaining confidentiality and compliance.

The role requires attention to detail, strong communication, and the ability to build rapport with members and colleagues in a busy branch environment.

Qualifications

• High school graduate or equivalent.
• Home Equity certified is a plus.
• Professional appearance, builds rapports with members, and enjoys working with people.
• Excellent written and verbal communication skills.
• Cash handling and basic math skills.
• Knowledge of current technology. Able to easily navigate multiple software environments.

Responsibilities

• Provide excellent member service.
• Respond to member inquiries in a timely manner, using opportunities to provide outstanding service.
• Diffuse difficult member situations and resolve concerns.
• Open new accounts for members, including IRA accounts; process IRA transactions; demonstrate online banking and Bill Pay.
• Originate loan applications, make recommendations for approval/denial, obtain documents for loan closings.
• Grow relationships through follow-up and CRM documentation.
• Establish new business account relationships and perform account maintenance.
• Process member transactions such as deposits, withdrawals, loan payments, and transfers.
• Build relationships to grow overall membership base; educate on products and services.

Skills

Customer service

Cross-selling

Communication skills

Cash handling

Numerical ability

Software proficiency

Education

High school diploma or equivalent

Tools

CRM software

Online banking platforms

Job description

Consumers Credit Union in Big Rapids, MI is seeking a Member Service Representative to deliver exceptional member service, open and service accounts, and cross-sell financial products. You will respond to inquiries, resolve issues, and guide members through online banking tools, while maintaining confidentiality and compliance.

The role requires attention to detail, strong communication, and the ability to build rapport with members and colleagues in a busy branch environment.