Member Experience Specialist

Preferred Credit Union; Kalamazoo (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Preferred Credit Union in Kalamazoo, MI is seeking a full-time Member Service Representative to join our branch team. You will provide friendly in-person, phone, and email service, handle routine transactions, and help members meet their financial goals with a positive attitude.

Ideal candidates have cash handling and face-to-face customer service experience, plus strong communication and interpersonal skills to build lasting member relationships.

Qualifications

• Prior cash handling and face-to-face customer service experience.

Responsibilities

• Provide exceptional service in person, via phone, or email with a friendly and professional demeanor.
• Accurately process deposits, withdrawals, loan payments, and other transactions.
• Address and resolve member concerns or complaints promptly.
• Educate members about our products and services to help them meet their financial goals.
• Work closely with team members and other departments to support overall credit union operations and initiatives.

Skills

Cash handling

Face-to-face service

Communication skills

Interpersonal skills

Job description

Preferred Credit Union in Kalamazoo, MI is seeking a full-time Member Service Representative to join our branch team. You will provide friendly in-person, phone, and email service, handle routine transactions, and help members meet their financial goals with a positive attitude.

Ideal candidates have cash handling and face-to-face customer service experience, plus strong communication and interpersonal skills to build lasting member relationships.