Member Services Pro: Front Desk, Tours & Sales Growth

Planet Fitness - United FP Management, LLC; San Diego (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Job summary

Planet Fitness - United FP Management, LLC in San Diego is seeking a Member Services Representative to deliver outstanding member experiences at the front desk. You will greet guests, process sign-ups, tours, and account updates while promoting membership options and PF services.

The role emphasizes a positive, energetic team environment with growth potential as the company values promoting from within and fostering community connections.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Experience in sales.
• Punctuality and reliability required.
• Exceptional customer service skills; positive and professional with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in interactions and appropriate language.
• High School diploma or GED.

Responsibilities

• Greet members and guests, providing an exceptional experience.
• Enforce the Judgement Free Zone policy.
• Assist with tours for prospective members.
• Handle front desk tasks including phones, check-ins, and sign-ups.
• Help members download the PF Mobile App.
• Update member accounts as needed.
• Respond to questions and escalate when needed.
• Complete cleaning areas as assigned.
• Promote tanning lotions and memberships.
• Create connections with the community.

Skills

Customer service

Computer skills

Fitness enthusiasm

Positive attitude

Sales experience

Punctuality reliability

Customer service excellence

Active listening

Diplomacy

CPR/First Aid

Education

High school diploma or GED

Job description

Planet Fitness - United FP Management, LLC in San Diego is seeking a Member Services Representative to deliver outstanding member experiences at the front desk. You will greet guests, process sign-ups, tours, and account updates while promoting membership options and PF services.

The role emphasizes a positive, energetic team environment with growth potential as the company values promoting from within and fostering community connections.