Member Services Pro | Growth, Flex Schedule & Bonuses

Planet Fitness - United FP Management, LLC; Oceanside (CA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Free uniforms

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to greet members, manage front desk duties, and promote memberships in a friendly, upbeat environment.

The role emphasizes customer service, sales experience, and reliability, with opportunities for growth and internal promotion within a team-driven company. Training and a flexible schedule are offered to support personal development.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Experience in Sales.
• Punctuality and reliability are a must.
• Exceptional customer service skills; interact professionally.
• Strong listener with empathy and problem solving.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforce the Judgement Free zone.
• Always smile and be courteous.
• Take prospects on tours.
• Handle all front desk activities: answer phones, check members in, sign‑ups, tours, help members download PF Mobile App.
• Facilitate updates to member accounts and respond to questions promptly.
• Complete assigned cleaning areas; promote sales of tanning lotions and memberships.
• Create connections with the community.

Skills

Customer service

Sales experience

Punctuality

Positive attitude

Education

High School diploma/GED

Tools

PF Mobile App

Job description

Planet Fitness is seeking a Member Services Representative to greet members, manage front desk duties, and promote memberships in a friendly, upbeat environment.

The role emphasizes customer service, sales experience, and reliability, with opportunities for growth and internal promotion within a team-driven company. Training and a flexible schedule are offered to support personal development.