Member Services Pro — Front Desk & Free Black Card

PLNTF Holdings LLC; Hoffman Estates (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) with company match

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Hoffman Estates, IL is hiring a Member Services Representative to greet members, answer inquiries, and promote the Judgement Free Zone culture. You will ensure a welcoming front desk, help with tours, and resolve member concerns with professionalism.

This role supports club operations during AM, PM, or Overnight shifts, maintaining cleanliness and safety while delivering outstanding service.

Qualifications

• Experience in customer service preferred.
• Able to work AM/PM/Overnight shifts.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Assist with member inquiries, tours, and membership options.
• Maintain a clean, safe, and welcoming club environment during shifts.
• Support front desk operations including check-ins and POS transactions.

Skills

Customer service

Communication

Team player

Job description

Planet Fitness in Hoffman Estates, IL is hiring a Member Services Representative to greet members, answer inquiries, and promote the Judgement Free Zone culture. You will ensure a welcoming front desk, help with tours, and resolve member concerns with professionalism.

This role supports club operations during AM, PM, or Overnight shifts, maintaining cleanliness and safety while delivering outstanding service.