Member Experience Specialist — Front Desk & Free Black Card

Kids for the Future; Oak Lawn (IL); On-site; USD 44,127,000 - 49,594,000; Full time

Benefits offered by this job

Medical benefits

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Overnight shift pay

Free Black Card

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service and create a welcoming atmosphere for members and guests. You will greet visitors, answer questions, and support club operations across AM, PM, and Overnight shifts.

The role emphasizes a Judgement Free Zone culture, with responsibilities including front desk duties, member engagement, and maintaining a clean, safe facility.

Qualifications

• Excellent customer service skills.
• Ability to greet members and guests warmly.
• Strong communication with team and management.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Answer incoming phone calls professionally and process transactions.
• Maintain clean and safe club environment and assist with tours.
• Enforce club policies and escalate issues as needed.
• Assist with daily operations and teamwork during shifts.

Skills

Customer service

Guest greeting

Communication

Teamwork

Job description

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service and create a welcoming atmosphere for members and guests. You will greet visitors, answer questions, and support club operations across AM, PM, and Overnight shifts.

The role emphasizes a Judgement Free Zone culture, with responsibilities including front desk duties, member engagement, and maintaining a clean, safe facility.